14 Customer Service Advisors are required to join an extremely successful, continuously growing corporate bank based in the City. (6 month contract)
**customer Service/call centre/customer service/call centre**
-- Responding to clients requests such as requests for bank statements, certificates of interest, balance enquiries, dealing with queries on account, payment instruction and other similar activities.
-- Providing and dispatching of documentation which is accurate and timely.
-- Providing excellent customer service support through our telephone and Internet channels, managing requests through to completion - escalating upwards as appropriate.
-- Help identify opportunities for cross selling and to progress referrals when identified.
-- Updating and maintaining the companys customer database on activity.
-- Managing and co-ordinating outstanding Know Your Customer (KYC) documentation to ensure compliance with internal procedures.
-- Excellent customer service skills including good telephone manner
-- Organised, methodical and able to work on own initiative
-- Ability to prioritise and meet deadlines
-- Team players with flexible attitudes
-- Good PC skills, Word and Excel desirable
-- Minimum A Level or equivalent education with C or above in English and Maths GCSE
-- A strong background in banking customer service is essntaial, ideally within a call centre or a retail bank cashier who answers and deals with a high level of banking queries on a day to day basis.
Hours: Shifts between the hours of 8.00 am and 8.00 pm Monday to Friday

The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk

- N/A

- City of London