CONTACT / CALL CENTRE MANAGER - MEDIA
London - City
£30,000 - 35,000 +20% bonus +BUPA +pension +profit share (up to £42k package)

COMPANY INFORMATION
My client is an international media group who is transforming the way they operate. As part of a $1bn UK investment programme they are setting up their first call centre in support of their advertising clients which will be the model that will revolutionise the way they do business. This is an opportunity to influence the customer service strategy of one of the biggest names in media.

YOU MUST HAVE THE FOLLOWING
-- Call Centre / contact centre performance and people management skills
-- Process driven with the ability to drive, implement and maintain KPIs
-- Work to tight deadlines in a demanding customer service / support environment

IDEALLY YOU WILL HAVE THE FOLLOWING
-- Ability to affect and enforce behavioural and environmental change
-- Process driven but with the charisma to inspire and lead the team
-- Experience with ACDs, call routing and CRM

ROLE INFOMRMATION
-- Manage Team Leader(s) and up to 24 FTE in an inbound and outbound customer support environment
-- Monitor individual targets and support the advisors to resolve queries
-- Multi skill agents to work across industry sector to minimise headcount
-- Liaise with Head of advert processing & Head of Sales to develop working practices, training manuals and scripts
-- Drive teams to work to chase customers in order to meet tight print deadlines
-- Manage stakeholders during the ?bedding in period of this new contact centre
-- Develop a culture that is independent of the rest of the business

RECRUITER INFORMATION
Call Centre Managers is the countrys leading call centre management recruitment agency and one of the most proactive industry dedicated consultancies within the UK.
Working with major international corporate clients as well as start up businesses, we offer tailored recruitment solutions to provide first class Managers for call centres across all industry sectors.
Founded in 1997 in response to the growing need for a high-level call centre recruitment specialist, clients and candidates continue to benefit from our highly focused selection from the cream of the management structure of call centres.
For further information, please visit our website: www.callcentremanagers.com or contact us on: 01777 705775 or at admin@callcentremangers.com


- call centre, contact centre, process manager

- City of London