This is a Hays Personnel vacancy who are operating as an employment agency 
 
Customer Service Advisor £12,050 up to £14,500 Plus 10% Annual bonuses and Benefits
 
This is an exciting opportunity to work for one of the worlds leading banking organisations.  This is a fun, friendly working environment in a call centre based in Stockport. The company believes strongly in being good with money and ethical policies, they offer excellent service to their customers, selling their products in a fair and honest way, and being committed to supporting communities on their doorstep and beyond.  The banking organisation is part of a wider range of services this company offer, and has a wide portfolio of products ranging from Insurance to Holidays.  This is a company that values its staff and in the fast paced changing industry they offer excellent career progression.
 
Responsibilities of the role
Handling queries from customers on an inbound basis 
Answering customer calls in line with the schedule 
Problem solving and direct calls to relevant business areas
Providing advice, guidance, services and solutions which meet the customer needs
Producing and processing documentation in an effective and timely manner Providing excellent customer service at the first point of contact
Maintaining an awareness of company products and services
Assessing customer information
Spotting opportunities and identifying customer requirements

- Customer Service, Contact Centres, call centres, contactcentres, callcentres, telephone

- Stockport