1st Line Billing Analyst
FTSE 100 organisation have implemented a new billing platform and need 1st line support to join their growing team. The purpose is to provide first line service desk support by resolving, or facilitating the resolution of Billing, provisioning and payment faults that have been reported in to the Service Desk. This support will be in the form of telephony support for customers that require an immediate solution for their reported incident, or support for incidents escalated through Support Analysts and business Operational teams in the form of Incident records (Remedy). Job Scope You will be required to provide 1st Line support on the Billing, Provisioning, Payment (BACS, Lockbox and Credit Cards) and CRM system in addition to liaising with the partners to perform root cause analysis and manage incidents/problems throughout their full life cycle and within SLAs. Core values also include attention to detail, SLAmanagement, applying ITIL processes, customer management and a thorough grounding of incident/problem management. This is an ideal and exciting role for someone who can drive their own development and grow in a support, team environment. You will need good analytical skills and ideally have operations experience in a technical support environment using Chordiant. We recurrently upgrading our CRM and Billing Engine to Chordiant and Singl.eViewover the next 3 months. This is a fantastic opportunity to work within an established company offering excellent career progression.


- Billing/ Service Desk/ Support/ 1st line/ Singl.eview/ FTSE 100/ ITIL/ Telecoms/ Billing Support/ Chordiant/ Tibco

- West London