Job Summary:
- QA release of incoming stock is undertaken in a timely manner, without compromising safety and efficacy.
- Customer complaints are professionally managed and regularly reviewed.
- QA system is implemented and maintained in line with corporate QA guidelines and ethical standards, relevant government regulations and statutory requirements.
- QA policies and procedures are developed and implemented to ensure that products meet quality specifications and standards.
- Product recall procedure is coordinated and managed.
- Global Project Support.
- Global Supplier Audit Support.
Dimensions:
- Reports locally to Head of Scientific Affairs.
- Reports functionally to Head of Quality Assurance, Asia / RIC.
- Support Regional New Launch Projects
- Support Regional Supplier Audits
- Local and Regional Travel of at least 15%
Internally the position interacts with:
- Product Supply on product release for supply, sourcing issues, local third party activity and promotional item activity
- Regulatory Affairs on approved product details and legislative requirements
- Drug Safety on pharmacovigilance (PV) issues, including customer complaints with potential PV implications
- Marketing on QA issues, new product launches and promotional activity
- OTC Global Quality Assurance on complaint reporting and resolution, and other QA issues
Externally the position interacts with:
- Local and overseas suppliers to ensure compliance with standards
- Call centre on product complaints
- Government bodies
- Customers and consumers on product complaints

- QA

- Melbourne