Job Profile:
This is an Inbound Customer Service Representative position working in an exciting environment within the UKs largest blue chip insurance company. As a customer service representative, you will be responding to a diverse range of customer calls regarding life policies, investments and pensions. The purpose of your role will be to deliver the highest level of service to complex customer queries and pass any potential leads over to the centralised sales team.
The role has set objectives to meet and you will be rewarded with an increase in salary for achieving and exceeding these objectives through the structured development programme. There are also opportunities to develop your career within man management or through formal training and coaching towards professional qualifications.
Company Profile:
This is the worlds fifth-largest insurance group and the largest insurance services provider in the UK. They have 57,000 employees serving over 45 million customers. As an employee you will be offered an excellent basic salary with the potential to earn bonus. They also offer a number of benefits such as 33 days holiday, pension, profit share and flexi-time.
Experience and Qualifications:
Ideally you will come from a call centre, hospitality or retail background but more importantly you will have exposure to working in a customer focused environment. You are also required to have minimum of 3 GCSEs grades A-C (or equivalent) and good verbal and numeracy skills.
Location:
You will benefit from working in central Bristol close to the new Cabot Circus development and next to Temple Meads train station.
Salary:£15,100 basic plus bonus OTE £16,500
Contact Name:Louise Matthews
Direct Dial:0117 915 4188
Email:lmatthews@fpsg.co.uk

***SCOTTISH RECRUITMENT AWARDS WINNERS***
Recruitment Manager of the Year 2008
Large Recruitment Agency of the Year 2007
Permanent Recruitment Consultant of the Year 2007
Recruitment Manager of the Year 2007
***SCOTTISH HERALD NEWSPAPER AWARD WINNER***
Recruitment Consultancy of the Year 2007
FPSG (First People Solutions Group) is an award winning recruitment and HR consultancy offering businesses and candidates total solutions for their recruitment requirements.
We specialise across a variety of industries including Accountancy & Finance, Banking & Financial Services, Call & Contact Centre, Information Technology, Office & Business Support, Commercial, Legal, Retail, Insurance, Sales & Marketing, HR, Public Sector and Procurement.
FPSG also incorporate brands First People Care Solutions servicing the Health and Social Care markets and TEC Group, servicing the Technical, Engineering, Construction and Aviation markets.
FPSG is one of the UKs fastest growing companies achieving 48th position in the 2007 Sunday Times Virgin Fast Track 100, and is proud to be IIP and ISO accredited.


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- Bristol